RACV | from proposal to reality
...how might we better help home owners with non-urgent repairs match with Trades persons’ with the right skills and price...
problem | to solve
To translate an early business case from its initial concept and flesh out a full fledged experience that allows a customer to requests a quote, accept a quote, organise the repair / work and pay. All within the one RACV portal.
process | undertaken
- Initial Stakeholder Meeting
- Initial Pitch to begin work
- Competitor Research
- Use-ability audit of current platform
- User Interviews and user flows
- Ideation
- Lo - Hi Fi prototype
- User Testing and iteration
- Development / Delivery
- Roadmap for future improvements
User flows - Login for payment portal
IA - Payment portal
outcomes | delivered
MVP launched of job application portal and payment system to test initial customer response and the creation of a road map of potential future improvements.
We also create the future version of application portal, job management system and payment system using the new RACV design system.
future | what’s next
Implement future design improvements this would include:
- Update job application ui to new design system.
- Improve payment system ui to new design system.
- Implement log in functionality for job management portal.
- Create job management portal.
Future concept - RACV Trades Job quote form